I lead from inside the work, not above it.
I learned the numbers first. Affiliate manager, then marketing manager, then director — back when digital acquisition was still being invented. Every step since has widened the scope without changing the discipline.
Today I set strategy, build teams, and advise the leadership around them. I'm also still in the accounts — building the models, reading the tests, shaping the offers. The altitude changed. The proximity didn't, because you can't direct growth you can't see up close.
The questions haven't changed since 2008. Where do customers actually fall out? What does it cost to bring in the right ones? And what would it take to keep them?
The best work I've done came from teams that were trusted, measured fairly, and given a clear picture of what was working.